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Community Member
Community Manager
Feb 7, 2022 12:00 AM UTC

Comments Deleted from Knowledge Articles?

Has anybody noticed that comments are deleted from the knowledge articles? I went back to check on something in a knowledge article today, and I am pretty sure that the comment that I made was removed?

    4 replies

    Community MemberAuthor
    Community Manager
    Feb 8, 2022 12:00 AM UTC
    Hi Joe, I found a comment on this article: How to stop leave from accruing on a leave code. If that isn't the article, please let me know and I'll search for others. One tip is that if you comment on an article, it is a good idea to subscribe to the article as well, so you will get notified if there are updates to the article and you can find it again under My Notifications.
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    Community MemberAuthor
    Community Manager
    Feb 8, 2022 12:00 AM UTC
    I checked with the Customer Portal team and comments have not been deleted from the Knowledge Base articles. Can you please let me know what article you were looking at?
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    Community MemberAuthor
    Community Manager
    Feb 8, 2022 12:00 AM UTC
    I should have done more research before I replied! I did find the comment you are referring to on this article: How do I assign a payroll leave code to my employees?. Randy commented back and asked you to open a support case if you needed assistance. Do you still need help with this question?
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    Community MemberAuthor
    Community Manager
    Feb 8, 2022 12:00 AM UTC
    I posted comment realted to How do I run a leave code for one employee? Stating that "3. You can go to File and process batch to post the batch-or-. " Did not seem to work and that I had to do this using batch entry. I received E-mail from Randy saying
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